Large windows inside Howard Miller’s office give him a prime view of Hartville Hardware’s main floor; he often leaves his desk to watch folks navigating his store.
Down on the sales floor, shoppers might run across anything from a bright green John Deere Gator to a hot pink, Lil’ Pig Traeger grill. From time to time, someone looks up, spots Miller at the window, and waves. Miller always eagerly waves back. “I grew up with so many people that work and shop here,” he says.